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Continuous Improvement

Best practice ways to continuously improve your service.

  1. Live

    What the live phase is and what you need to do.

  2. Closing down your digital service

    When closing a digital service, you should consider user needs in the same way you did when building it. Plan carefully to reduce disruption and make sure users know what to do next.

  3. Measuring the success of your service

    Understand how to measure success by collecting data, setting metrics and regularly reviewing results.

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