Glossary

Information about a service to help you decide if it meets your needs, for example:

• a description of the service
• a weblink if the service is provided by another organisation

A way of finding a service, for example:

• a postcode lookup to find a solicitor in your local area
• a search function to find a job, apprenticeship or graduate opportunity

Information about where you can go and who you can speak to when using a service such as:

• a phone number
• postal address
• email address

A way of checking if you can use a service, for example if:

• you are the correct age for a particular benefit
• your address is covered by a service

A way of finding expert advice on topics such as:

• business and finance
• the justice system
• relationships
• being a landlord

A way of creating a profile before using an service online, for example:

• creating a ScotAccount

A way of applying for a service that allows data to be:

• input
• reviewed
• stored
• shared

A way to book a date and time, for example to:

• meet an expert
• have an appointment
• use a space

A way of registering as something, for example:

• an organ donor
• power of attorney
• care service
• charity
• food business
• social enterprise

A way to attach proof to the thing you are registering such as:

• a reference number
• personal identification
• information from a lookup or Application Programming Interface (API)

A way to be contacted by a service when:

• a decision has been made
• a licence or certificate has been issued
• a refund has been processed
• permission has been granted

A way to renew use of a service, for example your:

• letting agent registration
• disability payment

A way to pay money to a service as an individual or business, for example:

• a court fine
• Disclosure certificate
• water and sewage costs
• landfill tax
• aggregates levy

A way to get something from a service that can be stored, shared and used, such as:

• a decision
• money
• a licence
• a physical thing such as a certificate

A way to make an external claim against a service about a decision such as:

• planning permission
• a benefit payment
• a school place

A way to get an inspected by a service. This may be:

• routine
• announced
• unannounced

A way to get your money back if:

• an application you paid for is unsuccessful
• you are given a refund

A way to erase all data from a service if:

• you no longer need it
• somebody dies

A way to complain about something such as:

• unfair treatment
• an NHS service
• a prison

A way to ask for a decision to be reconsidered, for example:

• a mental health tribunal decision
• an animal disqualification order
• a company being struck off