Planning and publishing content about your service

All guidance produced by government either:

• helps people use all or part of a public service
• gives specialist users information

Guiding people using public services

If you’re delivering a public service within the Technology Assurance Framework, information that guides the general public or small businesses on how to use your service should be published on mygov.scot.

As examples, this type of guidance includes information that:

• helps people to understand and apply for an individual service, such as for a Social Security Scotland benefit, cost of living support or a blue badge
• supports the use of public services in a more general way, such as guidance to find the right service or access other types of support

Send your request to the mygov.scot content team for support publishing new content or to make changes to existing content.

Find out more about the mygov content process.

Guidance for specialist users

Specialist guidance:

• explains the policy behind services
• promotes government initiatives, or things like software, systems, platforms or policies
• includes things like news stories, press releases or other announcements
• is information for the public sector rather than the general public

Examples of specialist guidance includes:

• the policy background on the Scottish Government’s Social Security powers
• information for people in the Scottish public sector about the Scottish Government’s Cloud platform

Find out more about how to publish specialist guidance.

Forms and interactions

As well as information about services, you may need to publish things like online forms or interactive tools.

Find out how to reuse existing technology to help you publish these interactions or get support with your build.