Overview

Artificial intelligence (AI) refers to systems that use data to generate outputs such as predictions, content, recommendations or decisions.

AI can help improve services, automate tasks and support decision-making. But it is not always the right solution.

Start by understanding the problem you're trying to solve. If a simpler solution meets your users' needs, use that instead.

Use this guidance if you are using AI to:

• generate or edit content
• analyse or classify data
• support or inform decisions
• automate tasks or processes

This includes:

• generative AI tools
• predictive systems
• decision-support tools
• supplier-provided AI products
• systems being tested, developed or used in live services