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Reporting

At the reporting stage, you share findings and use them to make improvements to your service.

Benefits realisation

Benefits realisation ensures your service delivers the results you set out to achieve. It connects your service improvements to your organisation’s goals and shows the value of your work. It also connects your project to your original business case.

Identifying the benefits you expect will:

  • save time for users by simplifying processes
  • reduce costs for your organisation
  • improve accessibility so more people can use your service

Some benefits, like cost savings, are easy to measure. Others, like better user satisfaction, are harder to measure. But, they are just as important.

You’ll need to track these benefits over time to see if your service is delivering what you promised. This might involve running surveys to measure user satisfaction or comparing your service’s costs to the savings it generates. If things aren’t on track, adjust your approach to stay aligned with your goals.

Reporting and using data

Share your findings in a clear, practical format. Use dashboards, reports and alerts to highlight insights and keep the team updated. If data shows high drop-off rates at a particular step, adjust the service to improve usability. Then, keep tracking progress.

Continuous improvement and iteration

Refine services based on evaluation findings. Use data from user feedback, analytics, and research to guide improvements. Track progress over time. This will show if changes improve user satisfaction, cut costs, or boost digital take-up.

Sharing data with dashboards and reports

Share your findings in a format that suits your team’s needs. Dashboards provide real-time data and are effective for decision-making. Reports provide detailed insights but should be automated to save time. Set up alerts for critical events, such as when performance drops below a set threshold.

Comparative analysis

Compare your service’s performance with similar services. Government data sources, such as data.gov.uk, provide benchmarks for digital service metrics. This helps identify areas where your service may be underperforming or excelling.

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