Who and how our usability service can help

Who we can help

Our services are available to Scottish Government, central government, and public sector organisations.

We can help you if you look after a website, app, software product or anything digital that people need to use.

Find out how to request our support.

What we can do

Our usability service can help you to:

• develop an understanding of how people interact with your content, product or service
• identify improvements to make your thing more accessible and easier to use
• increase efficiency, reduce frustration, and save everyone's time and money
• put people at the heart of your work

Find out how our service benefits you.

Usability service facilities for user testing

We have a range of facilities for remote and in person testing. We provide different levels of support depending on your business needs and skill levels. We can:

• work with you to conduct testing, uncover insights and develop recommendations
• advise you on how to carry out testing yourself
• arrange access to the Scottish Government Usability Lab in Victoria Quay, Edinburgh
• let you shadow us to learn more about usability testing and user research in general

Test room

A cosy space, ideal for bringing in 1 or 2 participants for:

• usability testing
• accessibility testing
• concept testing
• in-depth interviews
• small group interviews

Observation room

This sits up to 8 people.

There's a wall mounted screen and lots of wall space for observers to capture their notes on post-its and stick them on the wall.