14. Ensure sponsor acceptance
It’s important that decisions are understood by those responsible for the service - and that they accept any risks identified by the service team before it goes live.
Senior responsible staff need to know how long the project will last, be kept up-to-date with progress and make key decisions when needed.
How you do it
- Include the right people as the service develops
Making sure user needs and ways of working are understood and supported - Be open and transparent
Communicate what you know about user needs, policy and technology constraints and any risks with the service
Links to detailed guidance:
- Agile governance principles from GDS
Digital Scotland Service Standard
1. Understand users and their needs
2. Solve a whole problem for users
3. Design and deliver a joined up experience
4. Help users succeed first time
5. Make sure everyone can use the service
6. Have a multidisciplinary team
7. Iterate and improve frequently
8. Create a secure service which protects users’ privacy
9. Define what success looks like and publish performance data
10. Choose the right tools and technology
13. Operate a reliable service
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